How btone FITNESS Lakeview Built a More Self-Sufficient Studio
When every answer lives in a different text thread, email, or Google Drive folder, even a single location can feel disorganized. As btone FITNESS Lakeview grew and considered a 2nd location, owner Emily Curtis wanted a better way to support instructors, deliver a consistent member experience, and prepare for future growth without adding more complexity or reliance on her! NetGym became more than a subbing solution, it became the operational home for her entire team.
3-5 Hours
Saved weekly on subbing, communication, and answering operational questions
9/10 Rating
On communication clarity. Improved from 4/10 before implementing NetGym.
100%
Coverage confidence with a reliability score jumping from 5/10 to 10/10
Studio Overview
- Business Type: Multi-Location Franchisee
- Modalities: Hybrid of Pilates-inspired movements & strength training
- Locations: Chicago, IL (1 studio, with 2nd opening soon)
- Years in Business: 2
- Instructors/Staff: 10-25
- Scheduling System: Mariana Tek
The Challenge Before NetGym
Emily wasn’t looking for software simply to save time.
She wanted her instructors to feel confident, her members to receive consistent service, and her studio to operate smoothly without her having to answer every question.
Knowledge Lived Everywhere:
Onboarding documents, studio procedures, maintenance guides, and instructor resources were scattered across Google Drive, emails, and shared documents, making it difficult for staff to quickly find what they needed.
Communication Was Too Fragmented:
Important updates happened through group texts and email chains, leaving instructors unsure where to look and management repeating the same information.
Subbing Created Unnecessary Stress:
Last-minute coverage requests often required chasing instructors manually, creating stress and frustration for everyone involved.
Growth Felt Overwhelming:
As Emily looked toward opening another location, she knew adding more staff without stronger systems would only multiply the chaos.
We signed up for the subbing features, but in my opinion the Resource Hub has been the biggest game changer. Having one central location for information—like onboarding materials, routines for new instructors, videos on studio maintenance, and more—has been great.
I can rest knowing my team has the answers at their fingertips, and it makes the idea of hiring and future growth less daunting. I no longer have to go through Google Drive and share old docs with every new instructor.
Emily Curtis
Owner, btone FITNESS Lakeview
Why Emily Chose NetGym
Like many studio owners, Emily initially came to NetGym looking for better sub management. What she found was something much more valuable: one place where her entire team could communicate, learn, and operate consistently.
01 One Central Resource Hub
Instead of searching through folders or resending documents, instructors have instant access to onboarding materials, teaching resources, studio procedures, and maintenance guides whenever they need them.
02 Clear Team Communication
The Communication Hub replaced scattered conversations with one reliable place for announcements and updates, helping everyone stay aligned.
03 Reliable Class Coverage
Sub requests are no longer managed through Google Docs and endless group texts, giving both instructors and management greater confidence that classes stay covered.
04 Easier Onboarding
New instructors become productive faster because every resource they need already exists in one organized location.
05 Better Team Ownership
With information readily available, instructors are empowered to solve problems independently instead of relying on management for every answer.
Results That Matter
Confidence in Communication Clarity
Emily's confidence in communication clarity across her team went from a 4/10 to 9/10.
100% Confidence in Coverage Reliability
Before NetGym: 5/10 → After: 10/10. Every class covered, every time.
Doubled Instructor Accountability
Accountability scores improved from 4/10 to 8/10.
3-5 Hours Saved Weekly
Time spent on subbing, communication, and answering operational questions was cut dramatically.
Future Growth Feels Achievable
Hiring new instructors—and now opening another studio—no longer feels overwhelming.
I’m in the process of training a few staff members to be more involved in management and admin work, and having the new features like Shift Management, Tasks, Training, and Time Tracking will be incredibly helpful.
I haven’t even been with NetGym for a full year, and I can tell it only gets even better from here!
Emily Curtis
Owner, btone FITNESS Lakeview
Life After NetGym
Today, Emily is no longer the single source of answers for her team. Instead of fielding the same questions, resending documents, or tracking down information, her instructors have instant access to the resources they need to confidently support members and navigate day-to-day operations on their own. The result is a more connected, self-sufficient team that delivers a more consistent experience for every member.
As btone FITNESS Lakeview continues to grow, Emily is confident the systems she’s built today will support the studio tomorrow. She’s already training team members to take on more behind-the-scenes responsibilities and is looking forward to leveraging features like Shift Management, Tasks, Training, and Time Tracking as her operations evolve. Less than a year into using NetGym, she already sees it as a long-term partnership in building a stronger team, a more professional operation, and a studio that’s ready for whatever comes next.
